Hope Lariat

Shipping & Orders

What is the status of my order?

Once your order has shipped, you will receive a confirmation email directly from us with your UPS tracking details for Domestic orders. Be sure to check your spam folder as the emails may have redirected there.

How long will it take for my order to ship?

All orders will ship by the estimated shipping date listed on the product page, in checkout, and in your order confirmation. Please note, if you add multiple products to an order they may have different shipping dates.
Purchasing expedited shipping at checkout will expedite the item once it is ready to ship, not the ship by date that is displayed.

How is my order shipped?

We ship using UPS and USPS. The estimated shipping timelines are listed below:
US
Ground: 3-5 business days
Expedited: 2 Day Shipping: 2 business days
Overnight: 1 business day
International
Ground: 7-20 business days
Expedited: 3-5 business days

How much is shipping?

US
Ground: Free on orders over $100
Ground: $10 on orders under $100
Expedited: 2 Day Shipping: $25
Overnight: $40
International
Ground: $35
Expedited: $50

Will signature be required upon delivery?

All orders over $500 require signature upon delivery.

Will my order be insured?

All orders over $500 are insured.

Can you ship to a PO Box?

Yes, we can ship to PO boxes via USPS only. 

Will I pay duties or taxes for international shipping?

You may be subject to import duties and taxes which are assessed once a shipment reaches your country. Additional customs clearance charges must be paid by you; jenniferzeuner.com has no control over these charges. If you refuse a shipment from jenniferzeuner.com, you are responsible for the original shipping charges, and any import fees or taxes that are incurred on the package. This amount will be deducted from your merchandise refund.

Can I change my shipping address?

Orders are processed soon after being placed. Please email hello@jenniferzeuner.com if you need to change your shipping address.

Can I cancel my order?

To cancel your order, please email hello@jenniferzeuner.com or call us at 561-218-6642. Once the order has been shipped, we will not be able to cancel your order. Personalized items cannot be canceled.

Payments

Is shopping on jenniferzeuner.com safe?

Yes, shopping at jenniferzeuner.com is safe. We use a Secure Socket Layer certificate to ensure all transactions are securely processed.

Can I combine discounts?

A limit of one discount can be applied to each order.

Can I apply a discount on a past order?

Discounts cannot be added after an order has been placed.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, Apple Pay, Google Pay, Shop Pay, Facebook Pay, Shop Pay Installments, and AfterPay for all orders.

When will I be charged for items that are out of stock or personalized?

Your card will be charged immediately after your order is placed.

Returns & Exchanges

What is your return policy?

You can return your collection piece within 14 days for a full refund. Returns must be in unused condition and in the original packaging. All sale, personalized, and special order items are final sale. The cost of the return label will automatically be deducted from your refund.

To make a return click here. For international orders, please email hello@jenniferzeuner.com

How can I return my piece?

To make a return, please click here to request a return authorization. Shipping charges cannot be refunded. 

To return an international order please email hello@jenniferzeuner.com.

When will I receive my refund?

Once we receive your order, it can take up to 3-5 business days for your refund to be processed. Once we initiate a refund, you will receive an email to update you.

How can I exchange my order?

Due to the demand for certain styles, the best way to exchange jewelry is to place a new order for your desired piece. You can return your jewelry from your original order via our returns portal within 14 days of delivery. Once you place your new order, send us a message with your new order number and we will happily refund you the cost for shipping on the return.

Warranty

What is your warranty?

Jennifer Zeuner pieces are covered by our six-month warranty. This warranty covers tarnishing issues, as well as repairing or replacing broken chains. Please note that general wear and tear, scratches, dents, and misuse are not covered under the warranty. After six months, your piece can be repaired for a minimal fee. Any third-party or outside jeweler altering your jewelry will void your warranty with us and we will not be able to repair your piece after it has been altered by an outside jeweler. Please click here to request a repair.

How long will the repair process take?

Once we receive your item, it will take about 3-4 weeks for your item to be repaired. We will let you know when we receive your item, as well as when it is on its way back to you.

Can I get my jewelry fixed by an outside jeweler?

We don’t recommend having our pieces worked on by outside jewelers, as this would void your warranty, and not allow you to get a replacement if there was a defect.

Do you offer resizing?

If you would like the chain to be longer, please let us know in the special instructions tab what length you would like it to be or email us at hello@jenniferzeuner.com and we can change it for you! Please note, it may take up to six weeks to custom size your piece. 
If you would like a piece that you own resized, please email us at hello@jenniferzeuner.com. If the resizing is within our warranty period of 6 months, we can accommodate your request free of charge. After the 6 month warranty period, your piece can be resized for a small fee.

MATERIALS & PRODUCT CARE

How do I take care of my jewelry?

Jewelry can last you a lifetime. Here are 6 quick tips to ensure that every piece stays looking brand new! 
1. Avoid direct contact with perfume or other sprays

2. Remove your jewelry when showering, swimming or exercising

3. Jewelry should not be placed in water for an extended period of time

4. Do not throw or drop jewelry onto hard surfaces

5. To clean, polish with a soft dry cloth, preferably a jewelry cloth

6. Jewelry should be stored in the original bags with chain hanging separately to prevent tangled chains and scratched surfaces

How do I clean my jewelry?

To clean your jewelry, polish with a soft, dry cloth, preferably a jewelry cloth.

What is sterling silver?

Versatile and timeless, sterling silver is a lightweight and durable alloy metal. Ours is stamped with 925, indicating its percentage of pure silver.

What is gold vermeil?

Similar to gold-plating, vermeil is sterling silver dipped with a thicker layer of gold—2.5 microns. Our vermeil pieces are extra durable and shiny.

What is 18k yellow gold plated silver?

Gold-plating is a sterling silver base dipped in 0.5 microns of gold. We cast earrings and other pieces in it to mimic the luster of solid gold.

What is 14k gold?

14k gold is a sturdy precious metal perfect for everyday wear. We offer select, special 14k gold pieces exclusively on jenniferzeuner.com.

What is stainless steel?

Stainless steel is an alloy of steel with chromium and sometimes another element (such as nickel) that is practically immune to rusting.

Will my sterling silver jewelry tarnish or discolor?

Sterling silver, like gold in its pure stage is very soft and in order to make it into jewelry, needs to be alloyed with other materials. Normally the metal used to alloy with silver is copper, and both of these metals will easily have a chemical reaction (tarnish) to sulfur. For an item to be classified as "sterling" it will need to contain 92.5% pure silver. Sulfur is present in many things such as exhaust fumes, medication, foodstuffs, etc.; therefore, even sweat may cause silver jewelry to discolor. To solve this tarnishing problem, clean your jewelry regularly, removing any deposits that may be detrimental to it.

GIFTING

Can I leave a message if my order is a gift for someone?

Yes! At checkout, there is a section where you can add a gift note that will be printed on the packing slip. It will appear exactly how it is entered, so make sure there are no errors. 
If you would like to add a gift note to your order after your purchase please email hello@jenniferzeuner.com.

Do you offer gift wrapping?

Each piece is packaged in a Jennifer Zeuner Jewelry box or pouch. If you prefer one over the other, please let us know in the order note or by emailing hello@jenniferzeuner.com.

Do you offer gift cards?

Yes, we do! We offer digital gift cards that can be sent to the person you would like to gift it to. Click here to purchase a gift card. On the gift card page, choose the amount that you would like the gift card to be worth. Please note that gift cards are non-refundable. 

Can you include a gift receipt?

Our receipts included in all packages do not display the purchase price.

WHOLESALE & PARTNERSHIPS

I’m interested in selling Jennifer Zeuner products in my store(s). How do I find out more?

Please email us at sales@jenniferzeuner.com for all wholesale and stocking inquiries.

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