Name: Mercer Personalized Necklace
Brand: Jennifer Zeuner Jewelry
SKU: MERCE--PERSO-GV-NECK
Price: 176.0 USD
Availability: InStock

Mercer Personalized Necklace

Rated 4.1 out of 5

Based on 10 reviews

Review posted

Reviewed by Steph

Verified Reviewer

Age Range

25 - 34

Bought For

Myself

What I Love

Elegant

Rated 3 out of 5

Length not as described

Beautiful necklace but the length of the necklace I received is not the same as what is on the description. They have it listed as 14/15/16” chain, mine I received is only 15/16”, and I was really hoping to wear as a 14”.

I recommend this product

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Jennifer Zeuner Jewelry

Hi Steph,

Thank you for your most recent purchase and honest review regarding Jennifer Zeuner Jewelry. We sincerely apologize that this happened to you and we have passed this message to our quality control team. We would be happy to fix our error and adjust the length so you can wear your necklace at 14" length.

Review posted

Reviewed by Samantha L.

Verified Buyer

Age Range

25 - 34

Bought For

Gift

What I Love

Well-Designed
Minimal
High-Quality
Well-Priced
Good Weight

Rated 5 out of 5

Necklace for Nana

This personalized necklace for my mom was absolutely perfect! She loves it!

I recommend this product

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Review posted

Reviewed by Lauren

Verified Buyer

Age Range

25 - 34

Bought For

Gift

Rated 1 out of 5

Never got my necklace

My boyfriend purchased this necklace for me back in November with my daughters name. When he purchased it the “ship by” date was January 7th. When we never got a shipping notification he emailed them & they said it will be shipped the following week. The next day he gets an email saying the order was canceled. At this point we are frustrated and contacted customer service yet again. They instructed us to place the order again and they will ship the order the following week with overnight shipping. I’m writing this email almost 2 weeks after those emails were exchanged. We emailed them twice and no response. Very unprofessional and BEYOND frustrating.

I don't recommend this product

Was this helpful?

Jennifer Zeuner Jewelry

Hi Lauren,

Thank you for your recent Jennifer Zeuner Jewelry purchase and honest review! We apologize that this was your experience with us. We pride ourselves on having happy customers and giving quality customer service. We sincerely apologize that your original order was canceled due to an internal error. We have your necklace on order, and we expect to be able to ship out by next week along with upgraded Next Day Air shipping. Thanks again for your patience, and we will give you a call next week once the label is created. We love being part of these special moments, and we thank you for choosing us for your personalized piece.

Mercer Personalized Necklace

Six Month Warranty

Personalized for you

Sterling Silver

14k Yellow & White Gold

14k Yellow Gold Plated Silver

Gold Vermeil

Length not as described

Jennifer Zeuner Jewelry

Necklace for Nana

Never got my necklace

Jennifer Zeuner Jewelry

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